Thank you for purchasing a Dantracker product.

Our Return and Refund Policy was last updated 1. July 2022

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

1. Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to

Dantracker ApS

VAT Reg. number: DK42772011

Address: Kratholmvej 62 C, Stenløse, DK-5260 Odense S, Denmark

• “Goods” refers to the items offered for sale on the Service.

By "DANTRACKER" (all in capital letters) is meant one of our physical GPS tracking and retrieval products, such as Dantracker IA, Dantracker SPY, Dantracker EU/GB, Dantracker EU/GB SPY, Dantracker BI-3, Dantracker BI-4, Dantracker BI-9, Dantracker BI-10 or in combination (Bundle) where subscription is included.

By "DANTRACKER" (all in capital letters) is also meant Dantracker FLEET products OBD Mini, OBD Maxi, Dantracker Fleet or in combination (Bundle) where subscription is included.

"DANTRACKER" will also cover future products as well as possibly sale of parts of the technology (PCB).

DANTRACKER finds your current location using the GNSS/GPS satellites. DANTRACKER sends the location to the server via GSM mobile network and updates the location on your APP / PORTAL on your PC. You can only use DANTRACKER and receive positions if you have a valid subscription.

• “Orders” means a request by You to purchase Goods from Us.

• “Service” refers to the Website.

• “Website” refers to or

• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Your order Cancellation rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By sending us an email:

• By phone: +45 6171 7566

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order or bank transfer, and You will not incur any fees for such reimbursement.

3. Conditions for returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

• The Goods are in the original packaging

• The following Goods cannot be returned:

- The supply of Goods made to Your specifications or clearly personalized

- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

4. Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Dantracker ApS

Kratholmvej 62 C, Stenløse

DK-5260 Odense S


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

5. Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By sending us an email:

• By phone: +45 6171 7566

6. Disputes

Disputes between Dantracker and You is sought solved amicably. If this fails, either party may refer the dispute to the Danish courts for full and final settlement

Please print these terms or save them on your computer.

Best regards

Dantracker ApS

Valid from July 1, 2022